Agreement, Eligibility, and Authority
These Terms of Service (“Terms”) form a binding agreement between you and PureLeads (“PureLeads,” “we,” “us,” or “our”). These Terms apply whenever you access or use any website, account, dashboard, lead-search feature, credit package, subscription, download, support service, application, or other service that links to these Terms (collectively, the “Services”).
By creating an account, purchasing credits, starting a subscription, submitting a search, downloading results, clicking an acceptance button, or otherwise using the Services, you confirm that you have read, understood, and agree to these Terms and the Privacy Policy.
If you do not agree, do not access or use the Services.
Eligibility
You must be at least 18 years old and legally capable of entering a binding agreement. The Services are intended for lawful business and professional use, not for children or personal household use.
Business accounts
If you use the Services for a company, organization, or other entity, you represent that you have authority to bind that entity. “You” includes both you and the entity you represent.
Description of the Services
PureLeads provides tools that allow authorized users to search for and compile business information based on criteria such as business category, keywords, location, and result limits. Available features may include:
- Business-category and location searches.
- Compilation and enrichment of business contact information.
- Business names, addresses, telephone numbers, websites, ratings, reviews, social links, public email addresses, map links, and similar fields.
- CSV, spreadsheet, or other result exports.
- Job history, download links, email delivery, account credits, billing records, and customer support.
Search sources, available fields, enrichment methods, providers, limits, processing times, and features may change without notice. We may add, modify, restrict, suspend, or discontinue all or part of the Services when reasonably necessary.
Accounts and Account Security
You agree to provide accurate, current, and complete registration and billing information and to keep it updated. You may not impersonate another person, misrepresent your identity or authority, or create an account using information you are not authorized to use.
You are responsible for:
- Maintaining the confidentiality of usernames, passwords, authentication information, and account access.
- Using strong, unique credentials and securing devices that access the Services.
- All activity conducted through your account unless caused solely by PureLeads’ failure to use reasonable security measures.
- Promptly notifying PureLeads of suspected unauthorized access, credential compromise, or account misuse.
You may not sell, rent, sublicense, transfer, or share an account outside your authorized organization. Each user must use authorized credentials. We may impose reasonable account, device, session, or concurrency limits to protect the Services.
Credits, Search Charges, and Usage
How credits work
- Credits are a limited contractual right to use eligible PureLeads features. Credits are not money, stored value, a bank deposit, or a transferable financial instrument.
- Credits have no cash value and cannot be redeemed for cash except when required by law.
- Credits may not be transferred, resold, pooled, or moved between accounts without written permission.
- The account must have enough available credits to cover the completed results or the applicable reservation required by the search process.
- Duplicate, partial, cached, retried, or enriched results may be handled according to the billing rules displayed when the job is submitted.
Failed or interrupted jobs
If a verified PureLeads system error causes a billable job to fail, we may restore affected credits, rerun the job, or provide another reasonable remedy. Credits are not automatically restored when a search produces no qualifying businesses, the input is inaccurate or too narrow, a third-party source has no available data, or the failure results from user activity, unsupported use, or circumstances outside our reasonable control.
Credit expiration
Any expiration period will be disclosed with the applicable package, promotion, subscription, or written agreement. Promotional, trial, replacement, or courtesy credits may have different limitations from purchased credits.
Pricing, Payments, Taxes, and Subscriptions
Pricing and authorization
Prices, credit quantities, subscription intervals, and included features are those displayed at checkout or in an applicable written order. By submitting a purchase, you authorize PureLeads and the selected payment provider to charge the displayed amount, applicable taxes, and any disclosed recurring fees.
You must use a payment method you are authorized to use. You are responsible for accurate billing information, payment-provider fees, currency conversion, network fees, and taxes not collected by PureLeads.
Payment providers
Payments may be processed by Stripe, PayPal, cryptocurrency payment providers, or other third-party services. Their terms, privacy policies, settlement rules, and technical requirements also apply to your transaction.
Subscriptions and automatic renewal
If you purchase a subscription, it will automatically renew at the interval and price disclosed at checkout until canceled, unless applicable law or the offer states otherwise. You authorize recurring charges to your selected payment method.
You may cancel through an available account control or by contacting support before the next renewal date. Cancellation stops future renewals but does not ordinarily reverse a charge already processed or provide a prorated refund for the current billing period, except as required by law or stated in the Refund Policy.
Price changes
We may change prices and package features. Changes to recurring subscriptions will take effect after any notice required by law. Continued use after the effective date constitutes acceptance of the changed price.
Chargebacks and payment disputes
Contact PureLeads Support before initiating a chargeback so we can investigate. We may suspend account access while a payment dispute is pending. Fraudulent, abusive, or duplicate disputes may result in termination and recovery of provider fees or other amounts permitted by law.
Refunds, Cancellations, and Billing Corrections
Refund requests are governed by the PureLeads Refund Policy, which is incorporated into these Terms. Unless that policy, a written agreement, or applicable law provides otherwise:
- Completed or consumed credits are nonrefundable.
- A search returning fewer results than requested is not, by itself, a billing error.
- Dissatisfaction with publicly available business information does not automatically create refund eligibility.
- Cryptocurrency transactions may be irreversible and may require a separate refund method if approved.
- Approved refunds may be reduced by nonrefundable network, processor, currency-conversion, or chargeback fees when permitted by law.
Report suspected duplicate charges, incorrect package quantities, or unauthorized purchases promptly. We may require transaction details and reasonable account verification.
Acceptable Use and Prohibited Conduct
You may use the Services only for lawful business purposes and in compliance with these Terms. You may not, directly or indirectly:
- Violate any law, regulation, court order, contractual restriction, privacy right, publicity right, intellectual-property right, or third-party platform rule.
- Use results for harassment, stalking, threats, discrimination, fraud, deception, identity theft, doxxing, extortion, or other harmful conduct.
- Send unlawful spam, misleading advertising, phishing, malware, unsolicited automated messages, or communications lacking required consent.
- Use PureLeads information to make decisions about consumer credit, employment, housing, insurance, education admission, or another purpose governed by the Fair Credit Reporting Act or similar law.
- Search for, compile, or target sensitive personal data, children, private individuals, protected classes, medical conditions, precise location, or other restricted information.
- Bypass credit charges, rate limits, authentication, access controls, source restrictions, robots rules, security features, or technical limitations.
- Use bots, scrapers, scripts, parallel sessions, or automated methods against PureLeads except through an expressly authorized API or written agreement.
- Probe, scan, test, exploit, disrupt, overload, or interfere with PureLeads or any connected system.
- Upload malicious code, corrupted data, illegal content, or material you lack authority to submit.
- Reverse engineer, decompile, disassemble, copy, or derive source code, algorithms, data models, or nonpublic service functionality except where law makes that restriction unenforceable.
- Resell, sublicense, publish, mirror, redistribute, or create a competing database or service from PureLeads results without written authorization.
- Remove ownership notices, conceal your identity, impersonate another party, or misrepresent the source or legality of information.
We may investigate suspected violations and preserve or disclose relevant records when reasonably necessary to enforce these Terms, protect users, prevent harm, or comply with law.
Email, Calling, Texting, and Marketing Compliance
You are solely responsible for determining whether and how a person or business may lawfully be contacted. Your responsibilities include, as applicable:
- Complying with CAN-SPAM, the Telephone Consumer Protection Act, the Telemarketing Sales Rule, state mini-TCPA laws, privacy laws, advertising rules, and industry requirements.
- Obtaining and documenting all required prior express or prior express written consent.
- Checking federal, state, internal, and industry-specific do-not-call or suppression lists.
- Using accurate sender and routing information and nondeceptive subject lines.
- Providing required advertising disclosures, a valid physical postal address, and a functioning unsubscribe or opt-out mechanism.
- Promptly honoring opt-out, revocation, deletion, correction, and suppression requests.
- Applying appropriate time-of-day, frequency, caller-identification, recording, and monitoring restrictions.
PureLeads does not provide legal advice, consent verification, suppression-list clearance, or a guarantee that any outreach is lawful.
Lead Data, Sources, Accuracy, and Permitted Use
Sources
Results may be compiled from mapping platforms, business directories, public websites, social profiles, search providers, public contact pages, licensed data providers, cached records, customer instructions, and other lawful or publicly accessible sources.
No accuracy or completeness guarantee
Business information changes frequently and may be incomplete, duplicated, outdated, incorrectly matched, unavailable, or inaccurate. PureLeads does not guarantee the identity, ownership, deliverability, consent status, reputation, legal status, operating status, or accuracy of any result.
You must independently verify information before relying on it, contacting anyone, entering a transaction, or making a material business decision.
Not a consumer report
PURELEADS IS NOT A CONSUMER REPORTING AGENCY, AND THE SERVICES ARE NOT CONSUMER REPORTS UNDER THE FAIR CREDIT REPORTING ACT.
You may not use the Services or results to determine a person’s eligibility for credit, employment, housing, insurance, licensing, education, government benefits, or another purpose governed by consumer-reporting law.
Business correction or suppression requests
A business or authorized representative may ask PureLeads to review, correct, or suppress information associated with that business. We may require verification and may be unable to remove information from an independent source we do not control.
Customer Inputs, Files, and Feedback
You retain ownership of search criteria, files, messages, and other content you submit (“Customer Content”). You grant PureLeads a limited, nonexclusive, worldwide license to host, process, copy, transmit, display, and use Customer Content as reasonably necessary to provide, secure, support, and improve the Services and comply with law.
You represent that you have all rights, permissions, and lawful bases necessary to submit and direct the processing of Customer Content.
If you provide ideas, suggestions, corrections, or feedback, you grant PureLeads a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation, provided we do not identify you publicly without permission.
PureLeads Intellectual Property and License
PureLeads and its licensors own the Services, including software, interfaces, workflows, designs, text, graphics, branding, databases, compilations, documentation, and all associated intellectual-property rights, excluding Customer Content and independently owned third-party information.
Subject to these Terms and payment of applicable fees, PureLeads grants you a limited, revocable, nonexclusive, nontransferable, nonsublicensable license to access and use the Services and downloaded results for your lawful internal business purposes.
No ownership right is transferred. Rights not expressly granted are reserved.
Trademarks
PureLeads names, logos, product names, and visual identifiers are trademarks or service marks of PureLeads or their respective owners. You may not use them to imply endorsement, partnership, or affiliation without written permission.
Third-Party Services and Content
The Services may depend on or link to payment processors, mapping services, business directories, search engines, social networks, websites, hosting providers, email providers, and other third parties.
PureLeads does not control and is not responsible for third-party availability, accuracy, legality, security, terms, privacy practices, content, rate limits, outages, policy changes, or discontinued access. Your use of a third-party service is governed by that provider’s terms.
We may modify or suspend affected features when a provider changes or withdraws access.
Suspension, Restriction, and Termination
We may restrict, suspend, or terminate access, searches, downloads, payments, API activity, or an account when reasonably necessary to:
- Protect the Services, users, or third parties.
- Investigate fraud, abuse, security threats, chargebacks, or legal complaints.
- Enforce these Terms, source restrictions, payment obligations, or usage limits.
- Comply with law, legal process, or provider requirements.
- Address extended inactivity, discontinued services, or material operational risk.
When practical and legally permitted, we may provide notice and an opportunity to cure. Immediate action may be taken for fraud, malicious activity, security risk, repeated violations, unlawful conduct, or nonpayment.
You may stop using the Services at any time. Ending an account does not cancel outstanding charges, chargebacks, indemnification obligations, or provisions that by their nature should survive.
Upon termination, your right to access the Services ends. Stored results, downloads, tickets, and account content may be deleted according to the Privacy Policy and operational retention schedules.
Service Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, CREDITS, SEARCHES, RESULTS, DOWNLOADS, AND ALL RELATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
PureLeads disclaims all express, implied, statutory, and other warranties, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, quiet enjoyment, accuracy, completeness, availability, security, compatibility, and results.
PureLeads does not warrant that:
- The Services will be uninterrupted, error-free, secure, or available at a particular time.
- A search will return a requested quantity, field, source, category, or geographic match.
- Information is accurate, current, complete, unique, deliverable, or suitable for outreach.
- Use of results will produce sales, responses, revenue, customers, rankings, or any business outcome.
- A communication, campaign, list, or customer use is legally compliant.
PureLeads is not a law firm, marketing agency, credit bureau, background-screening company, telephone-consent verifier, or compliance service. Information provided through the Services or support is not legal, tax, accounting, or professional advice.
Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PURELEADS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM OUTREACH, THIRD-PARTY CLAIMS, DATA USE, OR RELIANCE ON RESULTS.
To the maximum extent permitted by law, the total aggregate liability of PureLeads for all claims arising from or relating to the Services or these Terms will not exceed the greater of:
- The amount you paid directly to PureLeads for the affected Services during the three months preceding the event giving rise to the claim; or
- One hundred U.S. dollars ($100).
These limitations apply regardless of the legal theory and even if a party was advised that damages were possible. They do not exclude liability that cannot legally be excluded or limited.
Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless PureLeads and its owners, officers, employees, contractors, affiliates, licensors, service providers, and agents from claims, demands, investigations, proceedings, damages, judgments, settlements, penalties, losses, liabilities, costs, and reasonable attorneys’ fees arising from or related to:
- Your access to or use of the Services.
- Your Customer Content or instructions.
- Your email, telephone, text, advertising, solicitation, or marketing activity.
- Your violation of law, consent requirements, suppression lists, third-party rights, or these Terms.
- Fraud, misuse, unauthorized access, or activity through your account.
- A dispute between you and a prospect, business, customer, employee, contractor, or third party.
PureLeads may control the defense and settlement of an indemnified matter. You agree to cooperate and may not settle a claim in a way that admits fault by or imposes an obligation on PureLeads without written consent.
Force Majeure
PureLeads is not liable for delay or failure caused by events beyond its reasonable control, including internet or utility failures, provider outages, cyberattacks, denial-of-service events, labor disputes, natural disasters, severe weather, fire, epidemic, government action, war, civil unrest, source blocking, payment-network failure, or changes in law or third-party platform access.
Governing Law, Venue, and Dispute Notice
These Terms and any dispute arising from or relating to the Services are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles, except where federal law applies.
To the extent a dispute may be brought in court, you and PureLeads consent to exclusive jurisdiction and venue in the state courts located in Horry County, South Carolina, or the applicable federal court serving Horry County. Each party waives objections based on inconvenient forum or lack of personal jurisdiction.
Informal dispute notice
Before filing a lawsuit, the complaining party must send a written notice describing the dispute, supporting facts, requested relief, and relevant account or transaction information. The parties will attempt in good faith to resolve the matter for at least 30 days after receipt. This requirement does not prevent a party from seeking urgent injunctive relief or filing in time to preserve a legal limitation period.
Electronic Communications and Notices
You consent to receive agreements, disclosures, receipts, invoices, renewal notices, security alerts, support responses, and other communications electronically. Electronic records satisfy any requirement that a communication be in writing to the extent permitted by law.
Notices may be provided by email, account message, dashboard notice, or posting on the Services. You are responsible for maintaining a current email address and reviewing account notices.
Changes to the Services or These Terms
We may update these Terms to reflect changes in the Services, prices, business operations, providers, risks, or legal requirements. Updated Terms will be posted with a revised “Last updated” date.
When legally required or when a change is materially adverse, we will provide additional notice. Unless otherwise stated, updated Terms take effect when posted. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Services and cancel any subscription.
General Contract Terms
These Terms, the Privacy Policy, Refund Policy, checkout disclosures, and applicable written orders form the complete agreement regarding the Services.
A signed written agreement controls over these Terms to the extent of a direct conflict. The more specific checkout or package term controls over a general term.
If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain effective.
Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance stated.
You may not assign these Terms without written consent. PureLeads may assign them in connection with a reorganization, financing, sale, or transfer of the Services.
These Terms do not create a partnership, joint venture, employment, fiduciary, franchise, or agency relationship.
Headings and summaries aid readability and do not limit or alter the operative provisions.
Payment, ownership, disclaimer, liability, indemnification, dispute, and other provisions that should survive will remain effective after termination.
Contact PureLeads
Contact us with questions about these Terms, account access, billing, subscriptions, legal notices, or suspected misuse.
Legal email: support@pureleads.us
Website: https://pureleads.us/
Support: Submit a support request
Legal notices should include your full name, business name, account email address, transaction or job identifier when relevant, the nature of the notice, and a reliable method of contact. Do not send passwords, complete payment-card numbers, security codes, private cryptocurrency keys, or seed phrases.