Refund Policy

1. Overview

PureLeads sells digital lead-generation credits that customers may use to compile business lead data through the PureLeads platform.

Because credits provide access to digital services and third-party data-processing resources, refund eligibility depends on whether the purchased credits have already been used.

2. Refund eligibility

A purchase may be eligible for review when all of the following conditions apply:

• The refund request is submitted within 14 calendar days of the original purchase.
• The credits associated with the purchase have not been used.
• The customer provides sufficient purchase and account information to verify the transaction.
• The payment has not already been disputed, reversed, or refunded through the payment provider.

Meeting these conditions does not automatically guarantee a refund. Each request is reviewed individually.

3. Non-refundable purchases

Refunds will generally not be issued for:

• Credits that have already been used to run, compile, process, or download lead searches.
• Partially used credit packages.
• Completed lead-generation jobs.
• Leads that do not produce a sale, response, or desired business result.
• Customer errors, including incorrect search terms, locations, categories, filters, or requested result limits.
• Accounts suspended or terminated for violating the PureLeads Terms of Service.
• Promotional, complimentary, bonus, or free credits.
• Purchases made more than 14 calendar days before the refund request.

4. Duplicate or incorrect charges

If you believe you were charged more than once for the same purchase, contact PureLeads support as soon as possible.

Verified duplicate charges may be refunded to the original payment method. We may ask for:

• The email address associated with your account.
• The approximate date of purchase.
• The amount charged.
• The payment provider used.
• Transaction or receipt identifiers.
• A screenshot showing the duplicate charges, with unrelated financial information removed.

5. Technical failures

If credits were deducted but a lead-generation job failed because of a verified PureLeads system error, PureLeads may:

• Restore the affected credits.
• Rerun the failed job.
• Provide another reasonable account adjustment.

Restoring credits is normally the first remedy for a failed job and does not automatically require a monetary refund.

6. Data accuracy and business results

PureLeads compiles information from third-party sources and publicly available business data. Business information may change, become outdated, contain errors, or be incomplete.

PureLeads does not guarantee:

• That every lead will be current or complete.
• That every telephone number or email will work.
• That a business will respond to your outreach.
• That compiled leads will result in sales.
• A specific conversion rate, revenue amount, or return on investment.

Dissatisfaction with the commercial performance of compiled leads is not, by itself, grounds for a refund.

7. How to request a refund

Submit your request through the PureLeads support system.

8. Refund processing

Approved refunds are normally submitted to the original payment method.

After PureLeads submits an approved refund, the payment provider or financial institution may take approximately 5–10 business days to post the funds to your account.

Processing times are controlled by the payment provider and your financial institution. PureLeads cannot guarantee the exact date the refund will appear.

9. Cryptocurrency payments

Cryptocurrency transactions may be subject to additional restrictions because blockchain transactions are generally irreversible and the value of cryptocurrency may change.

When a cryptocurrency refund is approved, PureLeads may calculate the refund using:

• The original United States dollar value of the eligible purchase;
• The amount actually received after applicable network or processor fees; or
• Another method required by the cryptocurrency payment processor.

Network, miner, conversion, and payment-processor fees may be non-refundable.

10. Chargebacks and payment disputes

Customers should contact PureLeads support before opening a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue.

Accounts associated with an unresolved chargeback, payment reversal, fraudulent transaction, or payment dispute may be temporarily restricted while the matter is reviewed.

11. Account credits instead of cash refunds

Depending on the circumstances, PureLeads may offer restored credits or account credits instead of a monetary refund.

Any account-credit resolution will be explained before it is applied.

12. Changes to this policy

PureLeads may update this Refund Policy when its services, payment methods, or business practices change.

The updated version will be posted on this page with a revised “Last updated” date. Changes will apply to purchases made after the updated policy becomes effective unless otherwise required.

13. Contact PureLeads

Questions about a purchase, billing issue, or refund request should be submitted through the PureLeads support system.